How does Vivi avoid making things up?

Vivi answers only from your menu, your pairings, and your house rules, never from the open internet. If something isn't on the menu, Vivi says so and offers the closest match. Every conversation is logged for review.

Which languages does Vivi speak?

All major European languages out of the box (English, Dutch, German, French, Spanish, Italian, Portuguese, Polish), plus the most common Asian and Middle-Eastern languages (Japanese, Mandarin, Arabic, Hindi). Vivi detects the guest's language automatically.

How long does setup take?

If your menu lives in Butlaroo, Vivi is ready in minutes. We train on what's already there. Brand-voice tuning takes about half an hour with our team.

Where can guests talk to Vivi?

QR ordering, kiosk, click & collect, and the Butlaroo guest app. Voice and chat are both available on every channel that supports it.

Can I control what Vivi promotes?

Yes. You set the dishes of the day, the wines to push, the items to never recommend. House rules (no alcohol pre-noon, no upselling to kids) are honoured automatically.

What happens to guest conversations?

Conversations are stored in your account for analytics and audit. Guests are never identified by Vivi unless you connect a loyalty profile. No data is sold or shared with third parties.

Can a guest still talk to a human?

Always. Every Vivi conversation has a one-tap handoff to staff, and complex requests escalate automatically.

Pricing depends on your setup. See current rates and a quick estimate for your restaurant on our pricing page.

Vivi: your AI waiter

Name: Vivi: your AI waiter | Butlaroo
Brand: Butlaroo

Trusted by leading hospitality brands

What Vivi unlocks at every table.

01
Expert recommendations for every guest.
Vivi is trained on your menu: ingredients, allergens, pairings, specials. Guests get the same confident answer your best waiter would give—on table 3 and table 30 at the same time.
200%
more expert recommendations per cover
StarterBurrata, peach
MainCedar salmonVivi pick
DessertTarte tatin
“This wine pairs very well with your salmon.”
02
Higher tickets, no hard sell.
Vivi suggests the side, the upgrade, and the dessert at the moment guests are most likely to say yes—without awkward scripts when your team is busy.
30%
lift in average cover value vs. traditional service
Table 12Receipt
Salade niçoise€12.00
Cedar salmon€24.00
Cola 33cl€4.00
Artisan lemonade€7.00
Total€43.00
“How about switching to our artisan lemonade?”
03
Save hours of waiter time, every week.
Order-taking, repeat questions, and menu walk-throughs—Vivi handles it. Your team focuses on the moments that need a human: the warm welcome, the food, the goodbye.
175 h
of waiter time saved per week at an average venue
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Vivi handles≈ 25h / day
“Hi, my name is Vivi. I'll be serving you today.”

A meal with Vivi

From scan to order, in seconds.

V
ENHi, I'm Vivi
NLHoi, ik ben Vivi
FRBonjour, je suis Vivi
DEHallo, ich bin Vivi
Guest opens the menu.
A scan, a tap, a kiosk. Vivi is there instantly, ready in their language.
VDiet?
No meatPescatarianAll good
VOccasion?
BirthdayQuick biteDate
Vivi says hello.
A warm intro, then a quick check-in: diet, mood, the occasion.
Wine
Side
Vivi pickCedar salmon€24
Vivi recommends.
Chef picks, pairings, and add-ons that fit the moment. Always honest, always on brand.
VVivi
WorkstationT12
Cedar salmonlemon side
House red175ml
Tarte tatinwarm
#1247
Order to the kitchen.
Straight onto Workstation. No re-typing, no language mix-ups, no missed modifiers.

Voice

Hands-free at the table

“Two pilsners and a basket of fries, please.”

Chat

Quiet, on-screen

Anything spicy on the menu?

The Sichuan dan dan noodles, a 4 out of 5.

Voice & Chat

Talk to the menu, or just tap.

Some guests order out loud, others prefer chat. Vivi supports both, keeping the order, the table, and the tone consistent across the whole party.

Natural voice ordering, with live transcription
Tap-and-type chat for the quiet moments
Switch mid-sentence. Vivi keeps the thread
Vivi remembers what the guest asked five minutes ago

What can you recommend?

“Try the seared sea bass with grilled greens.”

Dutch

Probeer de gebakken zeebaars met gegrilde groenten.

Multilingual

Vivi speaks every language your guests do.

Vivi detects the guest's language from the first word and can switch mid-conversation. Your menu and brand voice, delivered fluently in every language you serve.

Detects the guest's language from the first word
Switches mid-conversation without losing context
Translates dishes, modifiers, allergens, accurately
Keeps your brand voice across every translation

House style

Casa Verde · brand voice

Casual ←→ RefinedRefined
Brief ←→ WarmWarm
Reserved ←→ ConfidentConfident

“A pleasure to host you tonight. May I suggest the chef's tasting menu?”

Your narrative

Tell Vivi how to talk to your guests.

Set your house style in plain language: casual or refined, chatty or to-the-point. Promote the chef's special or let guests lead. No scripts to write, no setup language to learn.

Dial up casual or refined in one slider
Promote dishes, pairings, or specials of the day
House rules: no upselling to kids, no alcohol before noon, etc.
Preview every change before it goes live

Why guests love Vivi

Sharper service. Every single cover..

01
Always available
Vivi never goes on break and never gets overwhelmed. From the lunch rush to the after-dinner round, every guest gets attention.
02
Speaks every language
Auto-detects and answers fluently. Tourists order with confidence; regulars feel right at home.
03
Trained on your menu
Every pairing, every story behind a dish, every house rule. Vivi sounds like your team, not a chatbot.
04
Dietary-aware
Vegan, gluten-free, low-carb, allergens. Vivi filters the menu before anyone has to ask twice.
05
Upsells, never pushy
Pairs the wine with the steak, the side with the burger, the dessert with the espresso, in the moment that fits.
06
Frees your team
Order-taking and menu Q&A handled. Your staff focus on the warm welcome and the goodbye.

A selection of everything Vivi can do for you.

Four areas, sixteen features. Switch on what fits today, layer in the rest as you grow.

Listening
Voice ordering
Natural speech in and out. Guests can order and ask questions like they would with a waiter.
Anything spicy?
The dan dan noodles, a 4/5.
Chat ordering
Tap-and-type interface for the moments guests prefer to read.
Twopilsnersandfriesplease.
Live transcription
Every voice turn is captured as text, useful for accessibility and audit.
−5mAllergic to nuts
−2mPrefers reds
nowRecommend dessert?
Remembers the conversation
Vivi remembers what the guest said five minutes ago, across voice and chat.

Wild mushroom risotto€18 · v · gf
Ing.PrepStory
Menu expert
Trained only on your menu: ingredients, prep, story, pairing. Never on the open internet.
Filtered for guest
VegVeganGFHalalLow-C
Dietary filters
Vegan, gluten-free, low-carb, halal. Filtered before the guest asks.
Salmon
Vermentino
Pairing suggestions
Wines, beers, sides, desserts, chef-defined, never invented.
Allergen-safe
G
M
E
N
S
Nuts hidden
Allergen-safe
Allergens flagged at the guest level, on every dish, every modifier.

CasualRefined
“May I suggest the tasting menu?”
Brand voice
Tell Vivi how to greet, recommend, and close, in plain language.
🇬🇧🇳🇱🇩🇪🇫🇷🇪🇸🇯🇵
Multilingual
Every language your guests bring, switched on out of the box.
No alcohol before 12:00
No upsell to minors
Push tonight's special
House rules
No alcohol before noon, no upselling to kids. Your floor rules, encoded once.
Conversion62%
Uplift+30%
Convos1.2k
Performance dashboard
Conversion, average uplift, language mix, top recommendations, all in one view.

Questions, answered.

How does Vivi avoid making things up?
Vivi answers only from your menu, your pairings, and your house rules, never from the open internet. If something isn't on the menu, Vivi says so and offers the closest match. Every conversation is logged for review.
Which languages does Vivi speak?
All major European languages out of the box (English, Dutch, German, French, Spanish, Italian, Portuguese, Polish), plus the most common Asian and Middle-Eastern languages (Japanese, Mandarin, Arabic, Hindi). Vivi detects the guest's language automatically.
How long does setup take?
If your menu lives in Butlaroo, Vivi is ready in minutes. We train on what's already there. Brand-voice tuning takes about half an hour with our team.
Where can guests talk to Vivi?
QR ordering, kiosk, click & collect, and the Butlaroo guest app. Voice and chat are both available on every channel that supports it.
Can I control what Vivi promotes?
Yes. You set the dishes of the day, the wines to push, the items to never recommend. House rules (no alcohol pre-noon, no upselling to kids) are honoured automatically.
What happens to guest conversations?
Conversations are stored in your account for analytics and audit. Guests are never identified by Vivi unless you connect a loyalty profile. No data is sold or shared with third parties.
Can a guest still talk to a human?
Always. Every Vivi conversation has a one-tap handoff to staff, and complex requests escalate automatically.
How is Vivi priced?
Pricing depends on your setup. See current rates and a quick estimate for your restaurant on our pricing page.
See pricing