Terms of Use Butlaroo

(Terms of Use — Consumers / End Users)

Butlaroo Services B.V.
Last modified: 25 March 2026

1. About these Terms of Use

1. These Terms of Use apply to any use of the Butlaroo platform by you as a consumer or end user. The Butlaroo platform comprises the websites, web applications, mobile applications, QR ordering environments, kiosk systems, and other digital ordering channels made available by or on behalf of Butlaroo (hereinafter collectively: the "Platform").

2. Butlaroo Services B.V. is established at Vonderweg 14, 5616 RM Eindhoven, registered with the Chamber of Commerce under number 70068143 (hereinafter: "Butlaroo", "we" or "us").

3. By using the Platform, you agree to these Terms of Use. If you do not agree, you must discontinue your use of the Platform.

4. We may amend these Terms of Use from time to time. The current version is always available via the Platform or the Butlaroo website. In the event of material changes, we will notify you thereof, insofar as this is reasonably possible. Continued use of the Platform after an amendment constitutes acceptance of the amended Terms of Use.

2. What Butlaroo does — and what it does not

1. Butlaroo is a technology company that makes the Platform available to hospitality businesses, retailers, and other business customers (hereinafter: the "Affiliated Business") to process orders and payments from their customers digitally.

2. Butlaroo is not the seller of the products or services you order through the Platform. The Affiliated Business from which you place your order is the seller. Your order results in an agreement between you and the Affiliated Business — not between you and Butlaroo.

3. Butlaroo is not responsible for:

   • the quality, composition, taste, temperature, or food safety of products;

   • the accuracy of menu information, product descriptions, allergen information, or nutritional information;

   • the pricing of products and services by the Affiliated Business;

   • the delivery, dispatch, or availability of ordered products;

   • compliance with legal obligations by the Affiliated Business (including hygiene, food safety, and licensing requirements).

4. In the processing of payments, Butlaroo acts solely as a technical facilitator. The actual processing of payment transactions is carried out by a licensed payment service provider. Butlaroo is not a payment institution and does not hold your funds at any time.

3. Use of the Platform

1. You may use the Platform to place orders and make payments at Affiliated Businesses. You must use the Platform in accordance with these Terms of Use and with applicable laws and regulations.

2. It is not permitted to:

   • use the Platform for unlawful, fraudulent, or deceptive purposes;

   • provide false or misleading order or contact details;

   • enter text that is discriminatory, offensive, objectionable, threatening, or otherwise unlawful, including in input fields for names, comments, or other free-text fields;

   • disrupt, circumvent, or test the security or operation of the Platform;

   • deploy automated systems (bots, scrapers, or similar tools) on the Platform;

   • use the Platform in a manner that harms the Platform or the provision of services to other users.

3. Butlaroo is entitled to remove or hide text entered by you that violates paragraph 2 without prior notice, and in the event of repeated or serious violations, to restrict or block your access to the Platform.

4. You are responsible for the accuracy of the information you provide when placing an order, including your contact details, delivery address, and any comments regarding allergies or dietary requirements. Butlaroo and the Affiliated Business are entitled to rely on the accuracy of the information you provide.

5. If you create an account on the Platform, you are responsible for keeping your login credentials confidential and for all use made of your account.

4. Orders

1. By placing an order through the Platform, you make an offer to the Affiliated Business to purchase the selected products or services. The agreement between you and the Affiliated Business is formed at the moment the Affiliated Business accepts your order, or at the moment the preparation or delivery of your order commences.

2. The Affiliated Business has the right to refuse an order in whole or in part, for example due to product unavailability, closing time, or a suspicion of abuse. Butlaroo is not liable if an order is refused.

3. Any offers, discounts, or promotions displayed through the Platform originate from the Affiliated Business and may be subject to conditions. Butlaroo is not responsible for the content or validity of such offers.

4. Allergies and dietary requirements. The Platform may display information about allergens and ingredients. This information is provided by the Affiliated Business. Butlaroo does not guarantee that this information is accurate, complete, or up to date. If you have a food allergy or intolerance, you should always verify directly with the Affiliated Business whether a product is suitable for you. Butlaroo accepts no liability for allergic reactions or health complaints resulting from the consumption of products ordered through the Platform.

5. Alcoholic products and age-restricted items. Alcoholic beverages and other age-restricted products (including tobacco products and vape products) may be ordered through the Platform. To purchase such products, you must have reached the legally required minimum age (in the Netherlands: 18 years). The Affiliated Business is responsible for verifying your age and for compliance with applicable laws and regulations regarding the sale and provision of these products, including the Drank- en Horecawet (Dutch Licensing and Catering Act) and the Tabaks- en rookwarenwet (Dutch Tobacco and Smoking Products Act). Butlaroo is not responsible for the enforcement of age verification and accepts no liability for the provision of age-restricted products to persons who have not reached the legal minimum age.

6. Technical failures in order processing. It may occur that an order is not or not correctly transmitted to the Affiliated Business due to a technical failure, despite a successful payment. In such a case, you may request a refund in accordance with article 6. Butlaroo is not liable for damage you suffer as a result of an order not being received or being received late by the Affiliated Business, including waiting time, having to seek alternatives, or any other inconvenience.

7. Cancellation after payment. Cancelling an order after payment is a matter between you and the Affiliated Business. Butlaroo is not obliged to process cancellation requests or to issue refunds if the order has already been received by the Affiliated Business. If the Platform offers a cancellation feature, the conditions displayed therein apply.

8. Incorrect or incomplete delivery. If you receive products other than those you ordered, or if your order has been delivered incompletely, you should contact the Affiliated Business. The Affiliated Business, as the seller, is responsible for the correct and complete fulfilment of your order. Butlaroo is not liable for errors or deficiencies in the delivery by the Affiliated Business.

5. Payment

1. When you make a payment through the Platform, your payment is processed by a licensed payment service provider. Butlaroo facilitates this process solely at a technical level.

2. Once your payment has been processed, you will receive a confirmation. A successful payment does not automatically mean that your order has been accepted by the Affiliated Business.

3. The prices displayed on the Platform are determined by the Affiliated Business. Butlaroo has no influence on pricing and is not responsible for pricing errors or price changes by the Affiliated Business.

4. Any service or transaction fees charged by Butlaroo or the Affiliated Business will be displayed to you before you complete your order.

5. Tips/gratuities. The Platform may offer the option to leave a tip (gratuity) for the Affiliated Business or its staff. A tip is a voluntary payment and does not accrue to Butlaroo. Tips are non-refundable after payment, unless there is a demonstrable technical error in the processing. Butlaroo is not responsible for the distribution or payment of tips to staff of the Affiliated Business.

6. Complaints, refunds, and disputes

1. Complaints about products. If you have a complaint about the quality, composition, or delivery of a product, you should first contact the Affiliated Business from which you placed your order. The Affiliated Business is the seller and therefore your contracting party for the delivered product.

2. Refund in the event of non-delivery. If you have paid for a product through the Platform that has not been delivered to you, you may report this to Butlaroo. Butlaroo will give the Affiliated Business the opportunity to still deliver or to offer a solution. If the Affiliated Business does not deliver within a reasonable period or offer an appropriate solution, Butlaroo may refund the amount paid to you in whole or in part. Butlaroo assesses refund requests at its own discretion and on the basis of the available information.

3. Refund in the event of technical errors. If a payment has been incorrectly processed due to a technical error in the Platform (for example, a duplicate charge), Butlaroo will endeavour to refund the incorrectly charged amount to you as soon as possible.

4. Chargebacks. We request that, in the event of a dispute, you first contact the Affiliated Business or Butlaroo before filing a chargeback with your bank or credit card company. This can significantly expedite the resolution process.

5. Limitation. Butlaroo is not obliged to issue a refund if:

   • the product has been delivered but does not meet your expectations (this is a dispute between you and the Affiliated Business);

   • you have provided incorrect or incomplete order details;

   • the complaint has not been submitted within a reasonable period.

6. Abuse. Butlaroo reserves the right to refuse refund requests, suspend payments, or restrict or block your access to the Platform if Butlaroo has a reasonable suspicion of abuse, including but not limited to the repeated or fraudulent submission of refund requests. In the event of such suspicion, Butlaroo may require additional information or evidence from you before processing a refund request.

7. Availability of the Platform

1. Butlaroo endeavours to keep the Platform available and functional, but does not guarantee uninterrupted availability. The Platform may be temporarily wholly or partially unavailable due to maintenance, updates, technical failures, or circumstances beyond Butlaroo's control.

2. Butlaroo is not liable for damage you suffer as a result of unavailability or reduced performance of the Platform.

8. Privacy and personal data

1. When you use the Platform, Butlaroo processes your personal data. Butlaroo handles your data with care and processes it in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

2. In the context of your order, data (such as your name, contact details, order details, and payment information) is shared with the Affiliated Business from which you place your order, so that your order can be processed and delivered. The Affiliated Business is independently responsible for the processing of your data in the context of the fulfilment of your order.

3. Further information about the personal data that Butlaroo processes, the purposes for which this is done, your rights, and the manner in which you can exercise them, can be found in the Butlaroo Privacy Statement, available on the Butlaroo website.

9. Intellectual property

1. All intellectual property rights in the Platform, the software, the design, the texts, images, logos, and other materials of Butlaroo vest in Butlaroo or its licensors. Use of the Platform does not grant you any ownership right or licence in respect of these rights, other than the limited right to use the Platform in accordance with these Terms of Use.

2. It is not permitted, without the prior written consent of Butlaroo, to copy, modify, distribute, decompile, or reverse-engineer materials from the Platform.

10. Liability

1. Butlaroo's role is limited to making the Platform available as a technical facilitator. Butlaroo is not a party to the agreement between you and the Affiliated Business and is not liable for the performance of obligations by the Affiliated Business.

2. To the extent that Butlaroo is liable for damage you suffer in connection with the use of the Platform, such liability is limited to direct damage and to a maximum of the amount you paid for the relevant order through the Platform.

3. Butlaroo is not liable for:

   • damage resulting from incorrect, incomplete, or outdated information on the Platform provided by the Affiliated Business;

   • damage resulting from the failure or late delivery of products by the Affiliated Business;

   • indirect damage, consequential damage, or loss of profit;

   • damage resulting from unavailability of the Platform or of payment processing;

   • damage resulting from unauthorised use of your account credentials, unless this is the direct result of a fault attributable to Butlaroo.

4. The limitations in this article do not apply to damage resulting from intent or wilful recklessness on the part of Butlaroo's management, or to liability that cannot be excluded under mandatory law (including liability for death or personal injury).

5. Nothing in these Terms of Use limits your statutory rights as a consumer under mandatory Dutch or European consumer law.

11. Links and third-party services

1. The Platform may contain links to third-party websites or services. Butlaroo is not responsible for the content, availability, or privacy policy of third-party websites or services.

2. The use of third-party services (including payment services, delivery services, and loyalty programmes accessible through the Platform) may be subject to additional terms and conditions of those third parties.

12. Termination

1. You may stop using the Platform at any time. If you have created an account, you may delete your account by contacting Butlaroo or through the settings in the Platform.

2. Butlaroo is entitled to restrict or block your access to the Platform if you act in violation of these Terms of Use, or if there is a reasonable suspicion of fraud or abuse.

3. After termination or blocking, the provisions of these Terms of Use that by their nature are intended to survive termination shall remain in force, including the provisions regarding liability, intellectual property, and applicable law.

13. Applicable law and disputes

1. These Terms of Use and any use of the Platform are governed by the laws of the Netherlands.

2. Disputes arising from or in connection with these Terms of Use or the use of the Platform shall be submitted exclusively to the competent court in the district of Oost-Brabant, unless a different court has jurisdiction under mandatory law.

3. If you are a consumer residing in another EU Member State, you may also choose to submit a dispute to the competent court in your place of residence, in accordance with Regulation (EU) No. 1215/2012 (Brussels I-bis).

4. The European Commission provides a platform for online dispute resolution (ODR). This platform can be accessed at https://ec.europa.eu/consumers/odr. Butlaroo is not obliged to participate in a dispute resolution procedure through this platform.

14. Miscellaneous provisions

1. If any provision of these Terms of Use is void or voidable, this shall not affect the validity of the remaining provisions.

2. The failure by Butlaroo to exercise any right under these Terms of Use shall not constitute a waiver of that right.

3. Butlaroo may transfer these Terms of Use in whole or in part to a third party, provided that your rights as a user are not restricted as a result.

4. The Dutch text of these Terms of Use is authoritative. Any translations serve for informational purposes only.

15. Contact

Do you have questions about these Terms of Use or about the use of the Platform? You can contact us at:

Butlaroo Services B.V.
Vonderweg 14
5616 RM Eindhoven
The Netherlands

E-mail: support@butlaroo.com

End of Terms of Use